Welcome

New Clients — What to Expect

We're so glad you're here. Here's everything you need to know before your first visit to Van City Veterinary Hospital.

Welcoming a new client at Van City Veterinary Hospital
First Visit

Your First Visit, Step by Step

We want your first visit to be smooth, stress-free, and informative for both you and your pet.

  1. Book Your Appointment

    Use our online form or call us at 604-558-6158. We'll confirm your time by phone within one business day.

  2. Gather Your Pet's Records

    If your pet has visited another vet, please bring or send along their vaccination history, medical records, and any current medications. No previous vet? No problem — we'll start fresh.

  3. Arrive at 1691 Kingsway

    We're at 1691 Kingsway, Vancouver, BC. Street parking is available. Please arrive a few minutes early so we have time to get your pet settled before the exam.

  4. Meet Our Team

    Our technician will greet you, take a brief history, and get your pet comfortable. Then the doctor will perform a thorough examination and answer all your questions.

  5. Leave with a Plan

    Before you go, we'll review our findings, recommend next steps, and ensure you have a clear understanding of your pet's health and care plan going forward.

Be Prepared

What to Bring

Having these on hand helps us provide the best possible care right from the start.

  • Previous vaccination records and medical history
  • Current medications and dosages
  • A stool sample if possible (for parasite screening)
  • Any food or treats your pet is currently eating
  • Your pet in a carrier (cats) or on a leash (dogs)
  • A list of questions or concerns you'd like to discuss
  • Your health card or ID (for new client registration)
  • Payment — we accept cash, debit, and all major credit cards
Common Questions

Frequently Asked Questions

We recommend booking an appointment to ensure we have enough time for your pet's needs. However, we will do our best to accommodate urgent same-day requests — please call us at 604-558-6158 to check availability.
At this time, Van City Veterinary Hospital treats dogs and cats only. If you have a small mammal, bird, or reptile, we'd recommend contacting an exotic animal specialist.
We don't offer emergency services at this location. For urgent and emergency care, please contact our sister clinic, Trout Lake Animal Hospital, which is just down the street.
We accept cash, debit, Visa, Mastercard, and American Express. Payment is due at the time of service. We also offer estimates before any procedures so there are no surprises.
Absolutely. You can have your previous clinic send records directly to us, or simply bring a copy to your first appointment. Email or fax transfer works well — please call us to get our contact details for incoming records.
Yes! Our team speaks Mandarin, Cantonese, and Punjabi in addition to English. Just let us know your preference when you book and we'll do our best to accommodate.
We're open Monday through Friday, 9:00 AM to 6:00 PM. We are closed on weekends and statutory holidays.
Ready?

Book Your First Appointment

We look forward to meeting you and your pet. Same-day and next-day appointments often available.

Book Appointment Call 604-558-6158